Request Data Deletion

You have the right to request deletion of your personal data. This page explains how to submit a request, what happens to your data, and how quickly we respond, in line with the GDPR, UK GDPR, and CCPA/CPRA.

1. Who Can Request

Sellers may request deletion of their account, profile, catalog, and associated personal data. Buyers may request deletion of the personal data submitted when placing an order or booking with a seller. Because a seller controls buyer order data, we may need to coordinate with, or direct you to, the seller for order-specific requests, and we will assist as required by law.

2. Delete Your Account in the SellFlow App

Sellers can delete their account themselves, instantly, in the SellFlow app for Android:

1. Open the SellFlow app and sign in.
2. Go to Settings → Delete account (also at the bottom of the Profile tab).
3. Optionally tell us why you are leaving, then tap Delete my account and confirm.

Deletion runs immediately and cannot be undone. You do not need to cancel anything first: if the account has a paid subscription bought on our website, it is cancelled automatically as part of the deletion, so you are not charged again. If the cancellation cannot be completed, the account is not deleted and the app tells you, so you can retry or contact us.

3. Request Deletion by Email

If you cannot use the app, or you are a buyer, email support@sellflow.bio from the address associated with your account, or use the button below. Include your account email or username, your role (seller or buyer), and the storefront involved if applicable. We will verify your identity before acting to protect your data from unauthorized deletion.

Email a Deletion Request

4. What Gets Deleted

Deleting a seller account removes your login and everything the account owns: your profile and storefront, products and variants, orders, leads, reviews on your products, payment methods and payment requests, digital product files, notifications, support tickets, store analytics, and the images and files you uploaded. Sellers can also delete individual products and content directly from the app at any time.

5. What We Keep, and Why

We keep only the following after an account is deleted:

• A deletion record — a one-way hash of your account ID, your plan, the date, and the reason if you gave one. It holds no name, email, username, or store name, and we use it only to understand why sellers leave.
• Security and abuse records — sign-in, deletion and moderation events, and reports of abusive content, kept for as long as needed to investigate fraud and abuse and to meet legal obligations. Content we are legally required to preserve (for example, material reported to child-safety authorities) is kept for the period the law requires.
• Billing records — if you ever paid for a subscription on our website, the payment provider (Lemon Squeezy or Paddle) keeps invoices and payment records as merchant of record for the period tax law requires. We do not hold your card details.
• Crash reports — app error reports (which carry your account ID but no contact details) expire automatically from our crash-reporting provider within 90 days.

6. Timing

Deletion from the app is immediate. For email requests, we aim to confirm receipt promptly and to complete verified deletion requests within 30 days, or sooner where required by applicable law. If a request is complex, we will let you know and may extend the period as the law permits.

7. Questions

For help with a deletion request or your other privacy rights, contact support@sellflow.bio or read our Privacy Policy.